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Terms and Conditions

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions detailed below.Whilst we have taken all reasonable care to ensure that the information contained on this website is correct, mistakes do sometimes occur.( errors and ommissions exepted E&OE )

Vision mx is passionate about delivering high standards and we aim for total customer satisfaction. 

 If you have any suggestions or comments please contact us via our details below .

Our Contact details:

Vision MX,
Unit 2,
Cemetery Road,
Houghton Regis,
Beds,
LU5 5BZ.
Tel/fax 01582 476533
E-mail sales@visionmx.co.uk

Vision MX ltd is registered in England and Wales, company number 6445376. Our registered address is 24 Guildford Street, Luton, BEDS. LU1 2NR


Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, American Express, Switch and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping and Handling

Delivery Type Cost (£)
UK Standard Over £100 Spend FREE
UK Standard to 0.25kg £2.99
UK Standard 0.25kg to 0.5kg £3.99
UK Standard 0.5kg to 1kg £5.99
UK Standard 1kg to 2kg £8.99
UK Standard over 2kg £12.99
UK Next Day to 1kg £8.99
UK Next Day 1kg to 2kg £10.99
Europe to 1kg £12.99
Europe 1kg to 2kg £19.99
Saturday Delivery (UK Only) to 1kg £12.99
Saturday Delivery (UK Only) 1kg to 2kg £16.99

Please note that carriage charges may change through the year due to fluctuations in prices from carriers worldwide.


Please Note - Goods must be signed for on receipt.

Delivery Schedule   (Customers are advised that any orders placed after 3pm on a given day will be processed first thing the following morning). You will be informed of any possible delays, so please give us a reliable daytime phone number so that we may contact you.

The 'Time in Days" figure quoted reference shipping, excludes Saturday and Sunday and all delivery times are subject to stock availability. Any out of stock items will be despatched on an express delivery service at no extra charge as soon as they come into stock.

Whilst we treat all orders as urgent we regret we cannot guarantee a next day delivery to Northern Ireland and the Isle of Man and for the following Post Codes an Extra 24hrs Must be allowed. AB3-5, DD8-9, FK16-21, IV1-56, KA27-28, KY, KW1-17, PA20-88, PH17-44, TR21-25, ZE1-3.

Liability - Please note that we cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, only for the value of lost goods.

Back Orders If your item is not in stock, we will put the item on back order for you. If there will be a delay outside our normal delivery time then we will contact you with the option to cancel your order if you would rather not wait.
 
Price Match

If you find a better price on a product, tell us and we will match it for you - provided:

The product is the same product and offer including delivery charges
Is in stock and available for immediate delivery
We are able to verify the offer
Please telephone/e-mail our sales team on 01582 476533 or e-mail us on sales@visionmx.co.uk  clearly stating the following details:

Your full name and delivery postcode
The product, price and our product code you are interested in purchasing
The internet site/publication offering a better price*
Once the price is verified we can process your order immediately over the telephone or accept your order over the internet (please provide details in addtional info of the item we have price matched).
* Does not include auction websites such as eBay.


Tax Charges
For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free.


Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy Vision MX do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We must be contacted within 7 days of you receiving your goods. Should you need to return any item please return it with the original packaging and send it recorded delivery. Enclose a copy of the invoice and a letter giving your name, address and telephone number, give details of the reason for return and what action you wish us to take. In the case of faulty goods please contact us by phone or e-mail and we will then decide the best course of action. Any goods returned outside of these conditions will be charged a 15% restocking charge.

Vision MX are not responsible for any labour charges incurred during fitment or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statutory rights.)

With special orders or where goods have been made to a customers specification we must reserve the right to refuse cancellation and refunds and the deduction of a handling charge will be made at our discretion.

 Unless expressly stated in the contract any figures or statements therein or in the sellers advertising or any other documents supplied by the seller as to the performance of the goods shall be an approximation only.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

 


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Vision MX. - Sat Aug 19 21:26:03 BST 2017 [web4]