Returns Policy

We must be contacted within 7 days of you receiving your goods. Should you need to return any item please return it with the original packaging and send it recorded delivery. Enclose a copy of the invoice and a letter giving your name, address and telephone number, give details of the reason for return and what action you wish us to take. In the case of faulty goods please contact us by phone or e-mail and we will then decide the best course of action. Any goods returned that are not faulty or incorrectly supplied will be issued with a 15% restocking charge.

Vision MX are not responsible for any labour charges incurred during fitment or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statutory rights.)

With special orders or where goods have been made to a customers specification we must reserve the right to refuse cancellation and refunds and the deduction of a handling charge will be made at our discretion. Unless expressly stated in the contract any figures or statements therein or in the sellers advertising or any other documents supplied by the seller as to the performance of the goods shall be an approximation only.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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All payments collected and processed securely.

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We never store card details.

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We never pass on your personal details.